Understanding the ASSA ABLOY Entrance Systems Service Parts Policy
Maintaining high-performance entrance systems requires a clear understanding of service and parts support. ASSA ABLOY Entrance Systems provides a comprehensive framework for claims, returns, and technical assistance to ensure your sliding, swing, and revolving doors remain operational.
Essential Service Policies
Navigating the logistics of replacement parts is streamlined through several key policies:
- Claims and Shipments: All claims regarding shipments must be filed within 10 days of receipt. Note that shipments are generally made F.O.B. Monroe, NC, meaning the risk of loss passes to the buyer once the item is shipped.
- Returns and Restocking: Unused parts may be returned subject to a 30% restocking charge, provided they are approved in advance and shipped prepaid. It is important to note that special order items are both non-returnable and non-refundable.
- The Core Return Process: To facilitate the rebuilding of products for future use, rebuilt items are sold with a “CORE EXCHANGE DUE”. Customers must return the exact same product originally purchased within 90 days to avoid a core charge.
Warranty and Technical Support
ASSA ABLOY stands behind its components with a solid warranty and expert support:
- One-Year Warranty: New and rebuilt parts are covered for one year from the date of purchase. This warranty applies strictly to the original customer and covers replacement or refund only, excluding incidental failure costs or wear items.
- Expert Assistance: A dedicated team of parts experts is available to help identify necessary components for various door types. Support can be reached via their toll-free line at 1-888-732-3726 or through email at parts.na.besam@assaabloy.com.
Table of Contents
The provided parts book is organized into several key categories to help you quickly find the components you need:
- Automatic Sliding Doors: Detailed sections on various models including UniSlide (Standard, Telescopic, CGL, Cart, Resilience, and Jamb Mount Switch), Besam SL500 (Standard, Telescopic, CGL, Modernization Kits, and T67), and the Power Glide series (I, II, 4000, and 3000 A/B).
- Automatic Swing Doors: Comprehensive guides and parts lists for the SW200i, SW100, SwingMaster (900, MP, and legacy models), PowerSwing, and Ready-Fold systems.
- VersaMax/ICU: Specialized components for healthcare environments, including VersaMax (Standard, Touchless, and Fold), ICU swing packages, CCU smoke seals, and telescopic options.
- Revolving Doors: A dedicated section for the UniTurn series (controls, drives, brakes, safety devices, brushes, and more), RD Series, RDA Series (including Secure360), and manual RD3/4-100 series.
- Extrusions: A guide to commonly used extrusions for various headers, frames, transoms, vertical/horizontal rails, and thresholds.
- Hardware: A vast collection of auxiliary components such as signage, pivots, hinges, manual closers, storefront accessories, mortise locks, exit/panic devices, electrical components, and sensors.
- Competitive Parts: Cross-reference charts and components for other major brands including Dor-O-Matic, Dorma, Gildor, Nabco, and Stanley.
Finding Your Parts
For those looking to source components independently, the complete parts catalog is searchable online at www.besam-usa.com. Whether you are maintaining a Besam SL500 sliding door, a SW200i swing operator, or a UniTurn revolving door, having the right information ensures your facility remains accessible and secure.