Finding the Right Glass Company for Your Business

If you have plans for an upcoming commercial glass project, it Is crucial to make sure you choose the best glass installation company to do the job. Commercial glass can be an expensive investment that you want to make sure is done right the first time, so you want to work with professionals who have the knowledge and experience you’re looking for to get the job done. There are a few things you should look for when researching glass companies for your business.

Trained Professional Technicians

When choosing a company for your commercial glasswork, you want to ensure that they are specialists in the type of work you’re looking for. There is a wide range of glass services out there, from basic shower door installations to large pieces of custom-cut glass, so it is essential that you work with a company that understands and has experience with the scope of your job.

Commercial glass installation and repair companies should be able to provide you with examples of past work that they have done so you can see the finished product. You may want to ask for examples of innovative projects they have done if you are looking to get creative with your business’ glass installation. Additionally, we recommend inquiring about the training and standard that the company holds its technicians to. An excellent commercial glass company will offer ongoing training to its technicians to keep them updated on the latest industry techniques and have solid safety protocols to keep employees and customers safe.

Another area to inquire about is how your project will be managed. Most commercial glass projects last days, weeks, or months, depending on the scope, so it is helpful to understand who you will be communicating with, what they need access to at your business’s location and other details that may impact the day-to-day operations of your glass project.

Focus on Customer Satisfaction

We also recommend seeking out a glass company with a focus on customer satisfaction and support across all aspects of their business. Most glass projects will include a mid to long-term working relationship, and you want to ensure that you have the support you need should you have questions or concerns along the way. A company that is passionate about customer service will reduce the amount of stress and time you as a business owner have to endure during the project.

Some things to look for in terms of customer satisfaction include a dedicated point of contact and escalation path for issues on your project, clear communication on work hours and needs from the business owner, and a detailed project plan outlining the work to be completed. Another element of guaranteed customer happiness that some companies offer is a warranty on their work. This means they stand by their work and are committed to their relationship with their customers for the long run. Finally, check online reviews to make sure they have a solid reputation with past customers. This can also give you insight into how they work and their completed projects.

Innovative Custom Designs

While this one could be considered optional, working with a commercial glass company that has a history of creating unique and innovative custom designs can be a huge advantage. Custom glass design work shows that they have the knowledge and experience in the field to add some interest and creativity to their installations. Even if you don’t plan to install any custom glass pieces at your business, a history of unique projects indicates that the company has a wide range of experience and produces quality work.

If you are looking to get creative with the glass at your business, this is an even more important factor. Working with a company that can take your idea and seamlessly turn it into reality will make the whole experience stress-free. 

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